Solvo Privacy Policy

Last updated: September 19, 2026

Solvo ("we", "us", "our") operates the Solvo mobile app and website (solvosg.com), a marketplace connecting customers with local service suppliers in Singapore. This policy explains what personal data we collect, why we collect it, and how it's used.

Information we collect

Data	Why we collect it
Phone number	Used to sign in and verify your identity via SMS (Firebase Phone Authentication). This is required to create an account.
Name and email address	Name is required at sign-up; email is optional. Used to identify you to other users and to contact you about your requests or quotes.
Approximate location	Used to match customers with nearby suppliers and suppliers with nearby service requests.
Photos	Photos you choose to attach to a service request, or to your supplier profile, taken with your camera or selected from your photo library.
Supplier verification documents	If you register as a supplier, documents you upload to verify your business are reviewed by our admin team.
Messages and quotes	Content of messages exchanged between customers and suppliers, and quote details, to operate the marketplace.
Contact form submissions	If you use "Contact Us" in the app, your message is sent to our support inbox.
Microphone (Android only)	The Android app declares microphone access for video attachments; we don't otherwise record or access audio.

How we use your information

To create and manage your account, and let you sign in.
To connect customers with suppliers and enable service requests, quotes, and messaging.
To send account-related notifications (e.g. a supplier application update, a new quote) by email.
To respond to support requests sent via Contact Us.
To review and approve supplier applications.

Who we share it with

We don't sell your personal data. We share it only with the service providers that run the app on our behalf:

Google Firebase — phone number verification (sign-in) and crash/app config.
Cloudflare — storage for photos and documents you upload.
Resend — delivery of transactional emails (e.g. notifications).
Render — hosting for our backend server and database.

Other users of the marketplace can see information relevant to a request or quote you're involved in (e.g. your name, and messages you send them) — this is core to how the marketplace works and is limited to what's needed to complete a service request.

Data retention

We keep your account data for as long as your account is active. You can request deletion of your account and associated data at any time by contacting us (below) — we'll delete it except where we're required to retain records for legal or accounting reasons.

Your choices

Email is optional — you can use Solvo with just a phone number.
Camera and photo library access is only requested when you choose to attach a photo.
You can request a copy of your data, or ask us to delete it, at any time.

Children's privacy

Solvo is not directed at children under 16, and we don't knowingly collect data from them.

Changes to this policy

We may update this policy from time to time. If we make material changes, we'll update the "Last updated" date above.

Contact us

Questions about this policy or your data? Email us at solvo.admin.sg@gmail.com.